Terms and Conditions for the use of the website http://numis-bg.com

These Terms and Conditions govern the relationship between NUMIS BULGARIA EOOD, hereinafter referred to as the "Merchant," on the one hand, and the Users of internet pages and services located on the website http://numis-bg.com, hereinafter referred to as Users, on the other.

NUMIS BULGARIA EOOD is a company registered under the Trade Act of the Republic of Bulgaria with a Unified Identification Code (EIK) 206775829, located at 22 Samokovite Street, Peshtera, email address office@numis-bg.com, phone number +359899167169.

Please read the General Terms and Conditions in full before using the informational and commercial services offered on the Website (referred to as Services).

This document contains information about the activities of NUMIS BULGARIA EOOD and the general terms for using the services provided by NUMIS BULGARIA EOOD, regulating the relationship between us and each of our users.

Acceptance of the General Terms and Conditions is necessary and obligatory for the conclusion of the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to have their personal data processed on the basis of the contract concluded between them and the Merchant.

Definitions

For the purposes of these General Terms and Conditions, the following terms shall have the following meanings:

• Website - http://numis-bg.com and all its subpages.
• User - any natural person who acquires goods or uses services not intended for commercial or professional activity, and any natural person who, as a party to a contract under this Act, acts outside the scope of their commercial or professional activity.
• General Terms and Conditions - these General Terms and Conditions, including terms of use, cookies, registration and delivery rules, voluntary dispute resolution, contract cancellation and replacement forms, and any other legally relevant information found on the Website.
• Personal Data - information about a natural person that reveals their physical, psychological, mental, family, economic, cultural, or social identity.
• Service - any material or intellectual activity performed independently, intended for another person, and not primarily for the transfer of ownership of a thing.
• Service Contract - a contract other than a sales contract, under which the merchant provides or undertakes to provide a service to the consumer, and the consumer pays or undertakes to pay the price for it.
• Alternative Consumer Dispute Resolution Procedure - a procedure for out-of-court resolution of consumer disputes, complying with the requirements of this law and carried out by a body for alternative consumer dispute resolution.

Services Provided

1. On the Website, Users have the opportunity to conclude service and delivery contracts for the services offered by the Merchant.

Order

2. Users use the interface of the website to conclude contracts with the Merchant for the offered services.

2.1. The service contract shall be deemed concluded from the moment of confirmation of the order by the Merchant.

2.2. In case of impossibility to perform a particular service, the Merchant reserves the right to reject the order.

2.3. After selecting one or more services offered on the Merchant's website, the User must add them to their shopping list.

2.4. When placing an order, the User receives an email confirmation that their order has been accepted.

3. The Merchant has the right to refuse to conclude a contract with an incorrect User.

3.1. The Merchant has the right to treat the User as incorrect in cases when: 1. The User fails to comply with the General Terms and Conditions; 2. Incorrect, arrogant, or rude behavior towards the Merchant's representatives is established; 3. Systematic abuses by the User against the Merchant are identified.

include VAT, where applicable.

5. The Merchant reserves the right to change the prices of the services offered on the website at any time and without prior notice, and such changes will not affect already placed orders.

6. The Merchant may provide discounts for the services offered on the website in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts can be provided in various forms (e.g., promotions, loyalty discounts, individually granted, randomly, or as a result of participation in a competition or customer survey).

6.1. Different types of discounts cannot be combined when ordering and purchasing the same service.

Payment

7. When the User returns a service with the right to a refund of the paid amount for any reason, the price subject to refund is reduced by the value of the discount applied to the service, and only the actually paid amount is subject to refund.

8. The User can pay the price of the ordered services by choosing one of the options listed on the website. Payment through the following methods is possible on the Website:  bank transfer

9. If the User chooses a payment method involving a third-party payment service provider, the User may be bound by the provisions and terms and/or fees of such third party.

10. The Merchant is not responsible if a payment method involving a third party - a payment service provider is not available or otherwise does not function for reasons that cannot be attributed to the Merchant.

Contract Cancellation and Replacement

11. The User has the right to cancel the contract without specifying a reason, without owing compensation or penalty within a 14-day period, starting from the date of concluding the service contract by the User.

12. To exercise their right under this clause, the User must unequivocally inform the Merchant of their decision to cancel the contract, specifying the goods/services they wish to return, by providing all the data about the order and delivery.

Returns and Complaints

including, but not limited to: the content and value of the order, customer data, who placed the order, etc.

13. The merchant publishes a form on its website for exercising the right of withdrawal from the contract.

14. To exercise the right of withdrawal, the merchant provides the customer with the option to complete and submit electronically, through the website, the standard withdrawal form or another unambiguous statement. In these cases, the merchant immediately sends the customer confirmation of receiving the withdrawal on a durable medium.

15. When, in connection with the contract's performance, the merchant has incurred expenses, and the customer withdraws from the contract, the merchant has the right to withhold the corresponding amount for the expenses incurred or to request their payment.

16. The customer has no right to withdraw from the contract if the subject of the contract is:

• the provision of services where the service has been fully provided, and its performance has begun with the express prior consent of the customer and confirmation on their part that they are aware that they will lose their right of withdrawal once the contract has been fully performed by the merchant.
• the supply of services whose price depends on fluctuations in the financial market that cannot be controlled by the merchant and that may occur during the withdrawal period, including the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only be made after 30 days.

17. The merchant refunds the price paid by the customer.

17.1. In case the customer has made a payment by credit card under the contract and has exercised their right to withdraw from the contract, the refund is made by crediting the card used for the payment within 7 working days.

18. The customer has the right to complain about any non-compliance of the service with the agreed/ordered one.

19. The customer has the right to file a complaint about the service, regardless of whether the manufacturer or the merchant has provided a commercial warranty.

19.1. Complaints about services can be filed within 14 days of discovering the non-compliance of the service with the agreed one.

20. Complaints can be made orally to the phone number provided by the merchant, in writing via the provided email, by mail, or submitted to the company's address. The merchant provides access to a complaint form on its website.

21. When filing a complaint, the customer specifies the subject of the complaint, their preferred method of addressing the complaint, the amount of the claimed sum, and contact details, including address, phone, and email.

22. When filing a complaint, the customer must attach the documents on which the claim is based, namely:

• a cash receipt or invoice;
• protocols, records, or other documents establishing the non-compliance of the goods or services with the agreed ones;
• other documents establishing the claim on the basis and amount.

23. Filing a complaint does not preclude the filing of a lawsuit.

24. The merchant maintains a register of filed complaints. The customer receives a document at the email address provided by them, indicating the registration number of the complaint from the register and the type of service.

25. When the merchant satisfies the complaint, they issue an act for it, which is drawn up in two copies, and provide one copy to the customer.

Terms and Conditions

All materials and resources located on the Merchant's website (including available databases) are protected by copyright and related rights under the Copyright and Related Rights Act and belong to the Merchant or the respective designated party who has transferred the right to use to the Merchant, and cannot be used in violation of applicable legislation.

27. When copying or reproducing information beyond what is permissible, as well as in the case of any other infringement of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for both direct and indirect damages in full.

28. Unless expressly agreed otherwise, the Customer may not reproduce, modify, delete, publish, distribute, or otherwise disclose the information resources published on the Merchant's website.

29. The Merchant is obliged to take due care to ensure normal access to the services provided for the Customer.

30. The Merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion, to delete information resources and materials published on its website.

Termination and Termination of the Contract

31. The Merchant has the right, at its discretion and without prior notice, to unilaterally terminate the contract if it finds that the services provided are being used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria, and generally accepted moral norms.

32. Except as provided in these General Terms and Conditions, the contract between the parties is terminated when the Merchant ceases its activities or discontinues the maintenance of its website.

33. Outside the cases mentioned above, either party may terminate this contract by sending a one-week notice to the other party in the event of non-performance of contractual obligations.

34. The written form of the contract is considered fulfilled by sending an email message (e-mail), pressing an electronic button on a page with content that is filled in or selected by the Customer, or checking a box on the website, and the like, as long as the statement is technically recorded in a way that allows it to be reproduced.

Invalid Clause

35. The parties declare that if any of the clauses of these General Terms and Conditions is found to be invalid, this will not render the entire contract or other parts of it invalid. The invalid clause will be replaced by the mandatory provisions of the law or established practice.

Amendment of the General Terms and Conditions

36. The Merchant undertakes to notify Customers of any changes to these general terms and conditions within 7 days of the occurrence of this circumstance at the email address provided by the Customer.

37. When not in agreement with the changes in the general terms and conditions, the Customer has the right to withdraw from the contract without stating a reason and without owing compensation or penalty. In order to exercise this right, the Customer must notify the Merchant within one month of receiving the message under the previous article.

38. In the event that the Customer does not exercise their right to withdraw from the contract in accordance with the procedure set out in these general terms and conditions, it shall be deemed that the change has been accepted by the Customer without objection.

Applicable Law

39. All issues not regulated by these General Terms and Conditions shall be governed by the provisions of the applicable legislation of the Republic of Bulgaria.